Shipping Policy

We strive to ensure a smooth shopping and shipping experience for you. Please review our shipping policy for details on order processing, estimated delivery times, package protection, and other essential information.

Processing Time

  • All orders of in-stock items require 1 to 2 business days for dispatch.
  • For orders containing pre-order or backordered items, please note that your order will be held until all items are available to ship. Please check the product page of any pre-order or backordered item for its estimated dispatch date.

Estimated Delivery Times

Once your order has been dispatched, you can use the following transit times to estimate how long it will take for your order to reach you.

  • Domestic (U.K.) Shipping:
    • Royal Mail: Estimated 2 to 3 business days.
    • DPD: Estimated 1 to 2 business days. (No Saturday delivery)
    • International Shipping:
      • DHL International Express: Estimated 2 to 3 business days.

    Please note that all delivery times are estimates, and delays can occasionally occur.

    Package Protection

    If you encounter any issues with your shipment, such as it being lost, stolen, or damaged, we’re here to help. Please ensure that any issues are immediately documented and reported within 48 hours of delivery. 

    Shipping Confirmation & Order Tracking

    Once your order has shipped, we’ll send a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s tracking page.

    Missing or Delayed Shipments

    If your shipment is delayed or if you have not received your order within the estimated timeframe, please reach out to us. We’ll do our best to assist you in tracking down your package.

    Questions?

    If you have any questions or concerns about our shipping policy, please contact us at contact@norlanglass.com.